FAQ

Products

Are the products sold at Truesneakerz.com authentic?

All our products are 100% authentic and legitimate.

Orders

How can I check the status of my order?

Your order is usually processed within 24 hours and you’ll receive an order confirmation as well as a track and trace code in your mailbox.

Can I make changes to my order?

You just realised a mistake in your already placed order?  The best is to reach out to our Customer Service Team to change the order.

Why was my order canceled?

Your order may be canceled for the following two reasons: Invalid Credit Authorization or Out of Stock Item(s), which may occur if two or more people order the same pair of sneakers at almost the same time. If your order is cancelled due to invalid credit authorization, it means that we are unable to complete your order due to a processing failure with your payment provider. Your order will be cancelled and your funds will be released. You may wish to verify your payment information and place your order again. When your order is cancelled due to either reason, you will receive an email notification informing you of the cancellation.

Returns

What is True Sneakerz’ Return Policy?

If for whatever reason you are not happy with your purchase, you may return your purchase within 14 days of shipment for a full refund. Please note that shoes must be in the original, unworn condition to be accepted for returns/exchanges. When returning your order, please use the same box with the original shoe box inside.

Can I get a return label?

To request for a return shipping label, use this link @X. Please note that you are responsible for the shipping fees incurred for the return.

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